Complaints Resolution Policy
Mosaic Family Office (Pty) Ltd is committed to providing clients with a personalised investment service. We believe there is no room for error with other people's money. Please contact us if you are not satisfied with the service you received from Mosaic Family Office (Pty) Ltd.
If you are not satisfied with the response from Mosaic, you have the right to address your complaint in writing to the Ombud for Financial Services Providers. The Ombud is legally empowered to investigate and adjudicate complaints in a procedurally fair, economical and expeditious manner.
The complete version of our Complaints Resolution Policy is available on request.
Promotion of Access to Information
The Promotion of Access to Information manual has been prepared in accordance with section 51 of the Promotion of Access to Information Act No. 2 of 2000 (PAIA). The aim of the manual is to assist individuals in requesting access to documents or records as contemplated under PAIA.
Download the PAIA Manual (PDF)
Terms & Conditions
This Website is operated by Mosaic Family Office (Pty) Ltd under the domain name https://mosaic.co.za (“the Website”). By using the website or downloading materials from the website, you agree to abide by terms set out in this notice.
This website does not constitute a solicitation, invitation or investment recommendation, and prior to selecting a financial product or fund it is recommended that investors seek specialised financial, legal and tax advice. No part of this website forms part of the terms and conditions under which a particular product or service is provided and is not an offer to enter into a legally binding contract.
Investors should take cognisance of the fact that there are risks involved in buying or selling any financial product, and past performance of a financial product is not necessarily indicative of the future performance. The value of financial products can increase as well as decrease over time, depending on the value of the underlying securities and market conditions.
Mosaic Family Office (Pty) Ltd reserves the right, at its sole discretion, to make any changes at any time and without notice to the website or parts of it. Mosaic Family Office (Pty) Ltd does not warrant the accuracy or completeness of the content of the website. You acknowledge that any reliance on any content on the website is at your sole risk and Mosaic Family Office (Pty) Ltd accepts no responsibility for any party's use of or reliance on the content or any part. In no event shall Mosaic Family Office (Pty) Ltd be liable to any party for any loss or damages incurred in connection with the use of the website or any content on the website.
Mosaic Family Office (Pty) Ltd reserves all intellectual property rights in respect of any content on the website.
The laws of the Republic of South Africa shall govern any claim relating to or arising from the contents of this website.
Unsubscribing
We need your consent to send you promotional materials. You have the right to unsubscribe at any time by sending an e‑mail with a subject of UNSUBSCRIBE.
Privacy & Data Protection (POPIA)
Mosaic Financial Solutions (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA). When you submit an enquiry or subscribe to our communications through this website, we collect the contact details you provide (such as your name, email address and telephone number) together with the message you send us.
To help us understand and respond to enquiries, and to protect our website against fraud and abuse, we also capture limited technical information at the time of submission. This includes your approximate geographic location (city, region and country), which is derived from your internet connection, the type of device and browser you used, and a one‑way, irreversibly hashed representation of your network address. We do not store your raw network address, and the approximate location is used only to contextualise and route your enquiry — it does not identify your precise position.
This information is used solely to respond to your enquiry, to provide the products and services you request, and, where you have given consent, to send you relevant communications. We do not sell your personal information. You have the right to access, correct or request deletion of your personal information, and to withdraw consent at any time, by contacting us via the enquiry form.